Junior IT Support Analyst

  • Location: Hamilton
  • Type: Direct Hire
  • Job #212

Our client a Nasdaq listed company which acquires and manages insurance and reinsurance companies is seeking a Junior IT Support Analystto provide timely, accurate and concise IT support to end users forthe group. The position will require the individual to work on
their own initiative, meet strict deadlines and work additional hours
including weekends and public holidays as necessary.
The main responsibilities of the position are as follows:
• Provide multiple levels of support to localized customers
including VIP support to Executive Team and additional tier 1
support to other Enstar offi ces around the group;
• Ensure IT support issues are resolved in alignment with
criticality and timeliness within guidelines set forth by our
security policies;
• Monitor status of open calls and escalate requests to other IT
support teams and third party support companies as necessary
in order to provide a timely resolution to all support issues;
• Provide operational support for desktop, telecommunications
and infrastructure technologies including system monitoring,
daily checks, backups, telephony system management;
• Provide support to the administration team with facilities
activities on an as needed basis.
Qualifi cations:
• A minimum of 2 years of experience in a desktop support role
with exposure to server and network technologies;
• Detailed knowledge of Windows 10 and the MS Offi ce
Suite, Laptop/desktop build and software deployment using
automated tools;
• Experience with MS Active Directory administration, user
support of Email/mobile messaging systems (Outlook/
Exchange /iDevices) and Telephony systems (ideally Avaya);
• Strong customer focus and ability to translate technical terms
into non-technical language;
• Experience in working within a deadline driven environment
and ability to adapt to change;
• Strong commitment to task and high level of personal
responsibility;
• Must be able to work with limited oversight and be remotely
managed;
• Strong communication, interpersonal and structured problem
solving skills;
• Reliable, committed individual with an unrelenting dedication
to assisting the end user without compromising company
systems;
• Must be able to interact with senior management, crossfunctional
personnel throughout the group, while demonstrating
a high degree of professionalism and;
• Ability to work additional hours including weekends and public
holidays as necessary.

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